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There are a million places to buy a computer now days, online and off, so skip these guys! They sell computers infected (not completely refurbished) and with a crack on the casing, pealing letters on key pad. The list goes on. I purchased a Dell laptop from them and a...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there, Apologies for the delayed response... we are so sorry for the trouble you had to go through. If there is anything else that I can help out with, please do not hesita...

2.0
I didn't like
  • Infected
  • Malware infected garbage
#923047
Although we initially had a few problems (MagSafe 2 charger was inoperable and the center portion of the keyboard would not illuminate), overall we are very satisfied with our refurbished Joy Systems MacBook Pro. I ordered this for my wife (a High School teacher) a few...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello! Thanks for the awesome review and thanks for shopping with us!Best, Lauren

4.2
Santa Ynez, California
I liked
  • Great product
  • Customer service
  • Great customer service
I didn't like
  • Problems with my original macbook pro
#921411
Purchased a Dell Latitude in Jan 2016 with an extended Warranty through Best Buy. Had some issues and tried calling Joy Systems. Very bad phone response time. Finally emailed the company, and had better luck. Two computers later and quite a bit of frustration, the...
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#920962

Dell Laptop Review

Joy Systems
#630564
2.8
Details
I got a Dell Laptop at Christmas and after about 3 months, the laptop froze. I forced it to shut down. Now when I power it back on it gives me options to Start Windows Normally (Which doesn't work) and List Problems or similar to that. That doesn't work either I have a lot of data on that computer I need to at least get it all back and put it on a disk please help...
Comment
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Customer service
Product or Service Quality
Style and Design
Warranty

Other Product Review

Joy Systems
#544177
I have complained to Walmart about them
Comment
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This refurbished machine was a great buy thru WalMart & came with a One Year Warranty. However, out of the box, I began having problems with the cursor - it jumped backwards & forwards, scrambled letters, jumped off a webpage, turned on applications - all on its own...
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2.3
I liked
  • Running away fast from company
I didn't like
  • Defective merchandise
#919354
joy system seem that they have one customer service agent that you will wait on waiting for hours and if you make the mistake and leave a voice mail please dont expect to be called back. laptop arrive and it was working slow, freezing every few minutes and then the...
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The above title used to be held by Sirius satellite radio. Now held by Joy Systems! I received the laptop this afternoon and found that it wouldn't turn on. I called the tech support number and heard "You are number twelve in line. Please hold as your concern is...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I apologize for the trouble you had to go through! We've been coming across issues with our phone service provider and are working very hard to fix it. Our customer ser...

Anonymous
Anonymous

youre a joke. its no ones fault the place closes at a certain time or that other people call in either. youre taking your frustrations out the wrong way. ive dealt with them f...

unit purchased from walmart...opened box about 3 hours ago and all went great until I tried to update this windows 7 pro...IT WILL NOT UPDATE AND I GET NO SUPPORT FROM JOY SYSTEMS herb tyme58dj@mchsi.com....why do I need to make 100 words....this refurbish...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello there, We're so sorry for the trouble and the delayed response. The fastest way to get to the customer service team is by email at service@joysystems.comIf I can persona...

Anonymous
Anonymous

Here's some email addresses.http://www.joysystems.com/RMA (Warranty details)http://www.joysystems.com/RMA/return (service requests)Found these on the paperwork that come with ...

1.0
Selbyville, Delaware
I didn't like
  • This defective unit
#902377
Horrible experience 7/26/2016 Customer review by Sara 1.0 stars by Sara We had purchased two laptops - the first one had the USB and micro SD ports fail. The second had a hard drive failure and required a system restore from disk. If you find that the laptop came from...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi Sara, We apologize for the inconvenience and will do our best to prevent this type of issue. Best, Lauren

1.0
#899499
I bought a Dell Optiplex 320 thru Walmart to save some money because I don't do much time on a computer. When I open the box, put it together and then I started it up. Once I got it the computer booting it turn out that it doesn't boot up correctly. I have to hit F1...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello,We're so sorry for the inconvenience. Please try to reach out to us via email (fastest way possible) at service@joysystems.com for any future issues!Best, Lauren

I purchased a 2 GB Dell computer, originally intended to run Windows XP. The refurbished unit had Windows 7 installed, which is great. However, to run Windows 7. one needs at least 4 GB RAM. Otherwise, it doesn't update but constantly freezes due to overuse of memory ...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello there, Sorry for the trouble! We'll make sure to look into the memory issue for the future. Best, Lauren

4.0
I didn't like
  • Mismatch of os and memory requirements
#876033