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I believe being nice goes a long way and I am trying to be patient. I've been on hold for an hour and 12min & still going. I ordered a laptop through Walmart.com. I was surprised when it arrived it was a 3rd party but had faith that since through Walmart it was a...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, We're really sorry about the long wait! We've had issues with our phone service provider in the past that caused extremely long wait times over the phone. We'll make su...

Joy Systems - You Get What You Pay For
Purchased a refurbished Dell Optiplex 755 from Tiger Direct Business. The price and its use/need was too good to pass up. It was advertised to have 4 GB DDR2 memory. The label on the shipping box also stated that the system contained 4 GB. After configuring and loading...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there! I apologize for the initial trouble, but I'm glad the issue was resolved in the end. Thank you for leaving an updated review! Sincerely, Lauren

Miss Betsy
Anonymous

I bought a Dell Optiplex 780 1TB Memory refurb for $150 including shipping from CNB Computers based in NJ last year and their customer service and tech support is EXCELLENT. I...

4.0
I liked
  • Fair price
I didn't like
  • Product delivered was not as advertised
#982472
Joy Systems do it right.
Purchased a HP DC7900 tower from Joy (thru Walmart) two months ago. It arrived a day early and worked perfectly. Even though Windows Update was broken, that was the fault of Microsoft, not Joy. Fixed that and things were great. Until one day when I tried to power it up...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello!Thanks for sharing your experience! Hope your wife enjoyed her gift as well :) Sincerely, Lauren

Anonymous
Anonymous

I have 2 Dell Optiplex Joy Systems refurbs in the house. The only issue I had were out dated drivers. They're running fine.

5.0
#965502

Joy Systems - Other system not working

Joy Systems
#1080151
1.5
Details
I got a refurbished dell latitude e6400 and the camera and mic is not working plus the usb reader and other memory card reader . I called for tech support right away and until now no one called me and it has been 2 week. I was told right after i got the case number that a tech will call me and mlhelp me resolve the problem. Until now noone called and im a sitting duck waiting for noone
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Hp Industries Laptop Review

Joy Systems
#826717
1.0
Details
My son ordered me a refurbished HP from Walmart and I took it directly to my IT man to set it up. He is having trouble with it!! I am going to retrieve it and take it to Walmart. Why would I trust the rest of the computer if the IT guy can not get it going???? It was a gift and my son is in Afghanistan.
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Diversity of Products or Services

Dell Optiplex 755 Review

Joy Systems
#772259
JOY SYSTEMS P.O.S. DELL OPTIPLEX 755. ABSOLUTE JUNK IN A BOX. SHAME ON WALMART AND JOY SYSTEMS. NEEDS TO BE A CLASS ACTION LAW SUIT.
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Joy Systems Desktop Computer Review

Joy Systems
#704633
1.7
Details
Ordered a refurbed desktop with radeon card to support multiple monitors for my job. Had to return it 3 times because they kept sending unitd with standard vga video cards. Stay away! Never trust joy systems. They suck and do not care about their customers
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Customer service
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website
Both purchased through Walmart. The 1st one was dead on arrival. Tech support was willing to send me a new hard drive but, I'd have to put it in myself. I've never opened up a desktop before, so I didn't feel comfortable with that option, so back to Wally...
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1.0
I didn't like
  • Neither product worked
#961632
I purchased 2 refurbished Dell desktops running Win 7 Pro and updated them to Win 10 Pro for free. I pitched the cheap mouse and keyboard in favor of my wireless devices. Installed video card to handle my large HDMI monitor, works great. installed an inexpensive USB...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello! Thanks so much for the feedback. I'm so glad everything is working well!Feel free to reach out if you need anything in the future. Best, Lauren

3.4
Wadena, Minnesota
I liked
  • Fair price
I didn't like
  • Poor packaging
#925355
There are a million places to buy a computer now days, online and off, so skip these guys! They sell computers infected (not completely refurbished) and with a crack on the casing, pealing letters on key pad. The list goes on. I purchased a Dell laptop from them and a...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there, Apologies for the delayed response... we are so sorry for the trouble you had to go through. If there is anything else that I can help out with, please do not hesita...

2.0
I didn't like
  • Malware infected garbage
  • Infected
#923047
Although we initially had a few problems (MagSafe 2 charger was inoperable and the center portion of the keyboard would not illuminate), overall we are very satisfied with our refurbished Joy Systems MacBook Pro. I ordered this for my wife (a High School teacher) a few...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello! Thanks for the awesome review and thanks for shopping with us!Best, Lauren

4.3
Santa Ynez, California
I liked
  • Great customer service
  • Great product
  • Customer service
I didn't like
  • Problems with my original macbook pro
#921411
Purchased a Dell Latitude in Jan 2016 with an extended Warranty through Best Buy. Had some issues and tried calling Joy Systems. Very bad phone response time. Finally emailed the company, and had better luck. Two computers later and quite a bit of frustration, the...
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#920962
This refurbished machine was a great buy thru WalMart & came with a One Year Warranty. However, out of the box, I began having problems with the cursor - it jumped backwards & forwards, scrambled letters, jumped off a webpage, turned on applications - all on its own...
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1.8
I liked
  • Running away fast from company
I didn't like
  • Defective merchandise
#919354
joy system seem that they have one customer service agent that you will wait on waiting for hours and if you make the mistake and leave a voice mail please dont expect to be called back. laptop arrive and it was working slow, freezing every few minutes and then the...
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