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joy system seem that they have one customer service agent that you will wait on waiting for hours and if you make the mistake and leave a voice mail please dont expect to be called back. laptop arrive and it was working slow, freezing every few minutes and then the...
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The above title used to be held by Sirius satellite radio. Now held by Joy Systems! I received the laptop this afternoon and found that it wouldn't turn on. I called the tech support number and heard "You are number twelve in line. Please hold as your concern is...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I apologize for the trouble you had to go through! We've been coming across issues with our phone service provider and are working very hard to fix it. Our customer ser...

Anonymous
Anonymous

youre a joke. its no ones fault the place closes at a certain time or that other people call in either. youre taking your frustrations out the wrong way. ive dealt with them f...

unit purchased from walmart...opened box about 3 hours ago and all went great until I tried to update this windows 7 pro...IT WILL NOT UPDATE AND I GET NO SUPPORT FROM JOY SYSTEMS herb tyme58dj@mchsi.com....why do I need to make 100 words....this refurbish...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello there, We're so sorry for the trouble and the delayed response. The fastest way to get to the customer service team is by email at service@joysystems.comIf I can persona...

Anonymous
Anonymous

Here's some email addresses.http://www.joysystems.com/RMA (Warranty details)http://www.joysystems.com/RMA/return (service requests)Found these on the paperwork that come with ...

1.0
Selbyville, Delaware
I didn't like
  • This defective unit
#902377

Other Product Review

Joy Systems
#544177
I have complained to Walmart about them
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Horrible experience 7/26/2016 Customer review by Sara 1.0 stars by Sara We had purchased two laptops - the first one had the USB and micro SD ports fail. The second had a hard drive failure and required a system restore from disk. If you find that the laptop came from...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi Sara, We apologize for the inconvenience and will do our best to prevent this type of issue. Best, Lauren

1.0
#899499
I bought a Dell Optiplex 320 thru Walmart to save some money because I don't do much time on a computer. When I open the box, put it together and then I started it up. Once I got it the computer booting it turn out that it doesn't boot up correctly. I have to hit F1...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello,We're so sorry for the inconvenience. Please try to reach out to us via email (fastest way possible) at service@joysystems.com for any future issues!Best, Lauren

I purchased a 2 GB Dell computer, originally intended to run Windows XP. The refurbished unit had Windows 7 installed, which is great. However, to run Windows 7. one needs at least 4 GB RAM. Otherwise, it doesn't update but constantly freezes due to overuse of memory ...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello there, Sorry for the trouble! We'll make sure to look into the memory issue for the future. Best, Lauren

4.0
I didn't like
  • Mismatch of os and memory requirements
#876033
bought a laptop from them through Walmart.com. It came on time but it showed bad hard disk. the sent me a new one 2 days before i am supposed to go overseas. It arrived and it doesnt even work with the Win 10 product key that comes with system. When I called to speak...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, We apologize for the inconvenience! For any future issues, please do not hesitate to reach out to lauren@joysystems.com Best, Lauren

I called Joy Systems yesterday. I was number five in line. I figured that's not so bad. An hour later I was finally number one. Another hour goes by and I got disconnected. Boy I'm still pissed. Should have read all these negative reviews first. My next...
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Thank god I had enough sense to record my conversation with joy customer service telling me to keep the keyboard, mouse, cables and screen. To just send back the computer because they absolutely refused to send us a second return shipping lable. Instead they sent me...
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Anonymous
Anonymous

hi my name is dakota rosenberg i just bought a labtop from wall-mart and joy systems refurbished it popups keept happening and now it wont leave the genuine microsoft software...

I recieved a computer that had sooo many problems, my IT tech couldn't believe it. Tried to send it back, but could only get 1 shipping label for the 2 boxes it came in. Then after begging for another label I got the promise of a big box to send the original 2boxes...
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