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5.0

Not sure as to what folks are upset about! I purchased a refurbished computer from Walmart - a DELL Optiplex 780.

This machine started to crash about five times a day. I was a little reluctant to contact Joy Systems with all the bad press and all but I emailed them. With in 10 minutes I received a response asking questions about the machine - serial number and so on. I responded and within another 10 minutes I received another email stating that the computer would be replaced.

That email also gave me the actual name of another person at Joy who would be handeling my case. That person contacted me within 5 minutes with instructions on how to return the machine and how to wipe the memory - which would also be wiped clean when it reached Joy Systems - I was told that they would have to receive the old computer before they could sent out the new one - fair enough. They provided a prepaid shipping label for FedEx and offered to schedule a pickup time for me. Off the computer went.

I was informed when the computer arrived by email and then informed the next day that the new computer had been shipped. The replacement computer is working perfectly and I am a happy camper!

Reason of review: All of the above!!!! VERY satisfied customer!!!!! .

Joy Systems Pros: Customer service ease of replacement and no hassles.

Location: Port Orchard, Washington

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