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Purchased refurbished hp laptop via Walmart.Upon first day of use: PC sleeps even while set on "never" sleep to test it out for a short period of time.

I unplugged the adapter & laptop shut down immediately. So, I use it with the adapter plugged in & then the laptop shuts down after using for a couple of hours: Error code 601- internal battery needs replacing. WOW. No JOY here.

I've seen a lot of complaints about the laptops sold by Joy Systems, as well as their tech support/customer service.I think it is important to submit valid complaints about faulty products, and to notify the retailers who advertise the sale of these products (in my case, Walmart), in order to protect consumers.

Review about: Hewlett Packard Laptop.

Reason of review: Damaged or defective.


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Joy Systems Verified Representative


I apologize for the trouble!Our customer service team is available at and is the easiest way to get to them while avoiding the long line over the phone at the same time.

We will definitely look into this for the future.

If I can be of any further assistance, please email me at

Sincerely, Lauren

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