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I purchased A Dell OptiPlex 380 mini tower computer through Heartland America. it arrived in a reasonably short time. the catalog listed it as refurbished. Upon opening the box I found paperwork listing Joysystems as the refurbisher. The paperwork was straight forward...
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OPD006
OPD006

I am happy, five stars happy, with Joysystems and their technical support.

#1127609
Bought a Dell Latitude E5530 Laptop a week ago. Great machine. Looks brand new, not a mark on it. Super happy with my purchase. Highly recommend. They have a very good return policy if customers are not happy for any reason with their product. Which I checked-out ahead...
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5.0
I liked
  • Fair price
  • Computer
  • Service and warranty
#1111761
ORDERED A DELL 760 DESK TOP COST ME $99.95 FOR TECH TO TRANS. DATA TO THIS COMP.Fonts so small, you cant read anything. Doesnt let you know when you get mail. NO FAVORITES OR BOOKMARKS AT TOP OF PAGE. Clock is almost 5 hrs, slow, When you go to a site, words are...
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2.3
I didn't like
  • Bad product
  • Faulty
#1111753

Joy Systems - Good Desktop.

Joy Systems
#1121735
4.7
Details
I enjoy my computer. No prolems at all. Basil Adamu
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Advertised vs Delivered
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Delivery Service
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Exchange, Refund and Cancellation Policy
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Joy Systems - Angry and waiting

Joy Systems
#1095462
2.5
Details
The cord they gave me never plugged in all the way eventually draining the battery. I called and waited a half hour, the guy was so rude and hung up on me. Called back, waited a half hour and was disconnected. Called, waited a half hour and this time the guy was nice and helpful and told me he would send me another adapter. I'm waiting and keeping my fingers crossed.
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Joy Systems - Customer service is a joke

Joy Systems
#1092140
1.0
Details
My screen does not work nor does my camera and I just bought this laptop. I was on hold for almost an hour and then sent to a voicemail box that doesnt allow you to leave a message! Completely unprofessional!
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Joy Systems - Other system not working

Joy Systems
#1080151
1.7
Details
I got a refurbished dell latitude e6400 and the camera and mic is not working plus the usb reader and other memory card reader . I called for tech support right away and until now no one called me and it has been 2 week. I was told right after i got the case number that a tech will call me and mlhelp me resolve the problem. Until now noone called and im a sitting duck waiting for noone
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
THEY ARE THE WORST!! BUYER BEWARE. CALLED WHEN MY NEW REFURBISHED PC ARRIVED WITH ALL KINDS OF PROBLEMS. CALLED TOLL FREE NUMBER GIVEN TO REPORT PROBLEMS. VERY LENGTHY WAIT TIME AND THEN FINALLY A REAL PERSON!! GAVE ME A CASE NUMBER AND SAID THEY WOULD GIVE ME A CALL...
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1.0
I didn't like
  • Ignored my request on tech support inquiry for help
#1108864
Laptop was purchased thru Walmart.com for a grandchild going to college. The laptop arrived fairly quickly and in good condition. I encountered an issue trying to load Microsoft Office software onto the laptop. I called the service phone number provided but had a very...
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3.5
I liked
  • Price and availability
I didn't like
  • Customer service delays and antiquated telephone systems
#1103997
I bough a refurbished Dell Optiplex 380. The set up was easy, but that is about it. The computer is slow, and does not connect well to the internet as well as for some reason it blocks access to most websites. The site loads and that is about it. I can't open any site...
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Anonymous
Joy Systems

Hello, I'm so sorry for the trouble! Please contact our office line at 732-907-1590. We will assign you a technician to call you back.

#1096412
Bought a refurbished HP computer and it has been nothing but trouble. I couldn't register it under Microsoft because it says windows 10 is not legal. Go to joysystems.com and register it and it says a success, I go back to registration and wont let me activate because...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, we're really for the trouble. We will make sure to look into the registration system. If I could be of any assistance in the future, please do not hesitate to reach out...

Anonymous
kimberedwr_85

Took computer to Best Buy one of the geek squad checked the computer and confirmed it was not working right at all. He told me my options . I decided to try another computer ...

#1087159
Bought refurbished Dell laptop which Joy guarantees as " certified, thoroughly inspected, cleaned, upgraded and tested to perform as new". Recieved with dead battery. Returned Battery and Joy sent replacement battery. Only to find out that the AC adapter is not...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I'm so sorry for the trouble! I would love to look into this for you. Can you send me your name, contact information and reference number for your order to lauren@joysy...

1.0
#1085652
**WARNING** avoid doing business with Newegg for any refurbished items! I purchased an HP6460p in Dec 2016. In Jun 2017 the hard drive went out after doing a required Windows 10 update - Newegg shipped another one which I replaced myself (after waiting 7 days for...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, We apologize for the trouble! Normally our returns do not take that long, we will make sure to look into this!If I could be of any assistance in the future, please do n...

2.1
#1085175

Contact Joy Systems

Mailing Address:
Joy Systems, Inc.
101 Cottontail Lane, Somerset, NJ 08873
Somerset, NJ 08873
Phone:
(732) 907-1590
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Joy Systems Products and Services

I purchased a refurbished Dell 790 desktop through walmart. It arrived yesterday (Friday and I hooked it up and got code 49213 (cannot locate hard drive). I called Joy Systems customer support. After maybe a 15 min. wait I spoke with a lady, she told me to open the...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there, I apologize for the trouble. We will definitely look into this. If I can be of any further assistance, please email me at lauren@joysystems.com. Sincerely, Lauren

2.8
I liked
  • Fair price
I didn't like
  • Recieving a bad computer out of the box
#1077758