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Laptop was purchased thru Walmart.com for a grandchild going to college. The laptop arrived fairly quickly and in good condition. I encountered an issue trying to load Microsoft Office software onto the laptop. I called the service phone number provided but had a very...
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3.5
#1103997
I bough a refurbished Dell Optiplex 380. The set up was easy, but that is about it. The computer is slow, and does not connect well to the internet as well as for some reason it blocks access to most websites. The site loads and that is about it. I can't open any site...
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Anonymous
Joy Systems

Hello, I'm so sorry for the trouble! Please contact our office line at 732-907-1590. We will assign you a technician to call you back.

#1096412
Bought a refurbished HP computer and it has been nothing but trouble. I couldn't register it under Microsoft because it says windows 10 is not legal. Go to joysystems.com and register it and it says a success, I go back to registration and wont let me activate because...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, we're really for the trouble. We will make sure to look into the registration system. If I could be of any assistance in the future, please do not hesitate to reach out...

Anonymous
kimberedwr_85

Took computer to Best Buy one of the geek squad checked the computer and confirmed it was not working right at all. He told me my options . I decided to try another computer ...

#1087159

Joy Systems - Angry and waiting

Joy Systems
#1095462
2.5
Details
The cord they gave me never plugged in all the way eventually draining the battery. I called and waited a half hour, the guy was so rude and hung up on me. Called back, waited a half hour and was disconnected. Called, waited a half hour and this time the guy was nice and helpful and told me he would send me another adapter. I'm waiting and keeping my fingers crossed.
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Joy Systems - Customer service is a joke

Joy Systems
#1092140
1.0
Details
My screen does not work nor does my camera and I just bought this laptop. I was on hold for almost an hour and then sent to a voicemail box that doesnt allow you to leave a message! Completely unprofessional!
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Customer service
Product or Service Quality
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Joy Systems - Other system not working

Joy Systems
#1080151
1.7
Details
I got a refurbished dell latitude e6400 and the camera and mic is not working plus the usb reader and other memory card reader . I called for tech support right away and until now no one called me and it has been 2 week. I was told right after i got the case number that a tech will call me and mlhelp me resolve the problem. Until now noone called and im a sitting duck waiting for noone
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Advertised vs Delivered
Customer service
Delivery Service
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Hp Industries Laptop Review

Joy Systems
#826717
1.0
Details
My son ordered me a refurbished HP from Walmart and I took it directly to my IT man to set it up. He is having trouble with it!! I am going to retrieve it and take it to Walmart. Why would I trust the rest of the computer if the IT guy can not get it going???? It was a gift and my son is in Afghanistan.
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Diversity of Products or Services
Bought refurbished Dell laptop which Joy guarantees as " certified, thoroughly inspected, cleaned, upgraded and tested to perform as new". Recieved with dead battery. Returned Battery and Joy sent replacement battery. Only to find out that the AC adapter is not...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I'm so sorry for the trouble! I would love to look into this for you. Can you send me your name, contact information and reference number for your order to lauren@joysy...

1.0
#1085652
**WARNING** avoid doing business with Newegg for any refurbished items! I purchased an HP6460p in Dec 2016. In Jun 2017 the hard drive went out after doing a required Windows 10 update - Newegg shipped another one which I replaced myself (after waiting 7 days for...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, We apologize for the trouble! Normally our returns do not take that long, we will make sure to look into this!If I could be of any assistance in the future, please do n...

2.1
#1085175
I purchased a refurbished Dell 790 desktop through walmart. It arrived yesterday (Friday and I hooked it up and got code 49213 (cannot locate hard drive). I called Joy Systems customer support. After maybe a 15 min. wait I spoke with a lady, she told me to open the...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there, I apologize for the trouble. We will definitely look into this. If I can be of any further assistance, please email me at lauren@joysystems.com. Sincerely, Lauren

2.8
I liked
  • Fair price
I didn't like
  • Recieving a bad computer out of the box
#1077758
I bought Hp laptop in Feb. 2017. the power cord did not work, so i had to wait over a week for a replacement cord to arrive, so all the while i cant use it because of their faulty equipment, my warranty is ticking away. the rattling inside, I was told was probably...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there,I apologize for the trouble and would love to see if I can look further into this issue for you.Can you please send me your name, phone number and order number to lau...

howdy EVERYONE ELSE SCAMMED BY jOYSYSTEMS. I BOUGHT A HP COMPUTER FROM OVERSTOCK.COM. IT HAS STICKERS FROM jOYSYSTEMS ALL OVER THE BOTTOM OF IT SAYING TO CALL THEM. THE WINDOWS SEVEN VERSION IN THE HP LAPTOP WAS THE WRONG ONE AND IT WASN'T ACTIVATED. I CALLED hp AND...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello,I apologize for the trouble. If I can be of any assistance in the future, please email me at lauren@joysystems.com. Sincerely,Lauren

#1056575
Purchased refurbished hp laptop via Walmart. Upon first day of use: PC sleeps even while set on "never" sleep to test it out for a short period of time. I unplugged the adapter & laptop shut down immediately. So, I use it with the adapter plugged in & then the laptop...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hello, I apologize for the trouble! Our customer service team is available at services@joysystems.com and is the easiest way to get to them while avoiding the long line over t...

#1010402
It "looks" new, so I was happy. Now, I am very good with computers, but I can't do anything if the Power On button lights up, but nothing happens. I can't even turn it off. There is no response. So ok, I tried tapping F1, F8, F10, F12 each time I plug it in, but,...
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JoySystems
JoySystems
Joy Systems Verified Representative

Hi there, We're so sorry for the trouble you had to go through. Please let me know if I can be of any further assistance. Thank you, Lauren

#1004256